Shipping policy

Shipping & Delivery Policy (UK)

Legal entity: Baubox Ltd

1) Carriers

APC Overnight for parcel consignments.

Pallex – Nexus for palletised deliveries.

2) Processing & Despatch

Please allow 1–2 working days for order processing prior to despatch. A despatch confirmation email with tracking details will be issued once your order has left our warehouse.
Working days are Monday to Friday, excluding UK Bank Holidays.

3) Delivery Timeframes

Mainland UK (stock items): typically 2–6 working days from despatch.

Scottish Highlands, Northern Ireland & the Islands (including the Isle of Man, Isle of Wight and the Channel Islands): typically 3–7 working days from despatch.

All timeframes are estimates and may be affected by factors outside our control (for example, adverse weather or carrier network disruption).

4) Delivery Charges

Orders placed directly on our website: Delivery is free across the UK, with the following exception:

Northern Ireland: a £55 delivery charge applies to orders under £600. Orders £600 and above are delivered free of charge.

Orders placed via third-party marketplaces: Delivery charges may apply and can vary by location and order size. Please refer to the relevant marketplace listing or contact our customer service team for a quotation.

5) Remote & Offshore Areas — Postcode Definitions

The following postcodes are typically classified as remote/offshore by UK carriers and may be subject to longer lead times and/or different rates as outlined above:

Scottish Highlands & Islands

AB31–56, FK17–21, HS1–9, IV1–63, KA27–28 (Arran & Cumbrae), KW1–17 (Orkney & parts of Caithness), PA20–88 (incl. Kintyre & the Isles), PH17–50, ZE1–3 (Shetland)

Northern Ireland

BT (all)

Isle of Man

IM (all)

Isle of Wight

PO30–41

Channel Islands

GY (Guernsey)

JE (Jersey)

Isles of Scilly

TR21–25

Note: Postcode classifications are set by the carrier networks and may change. If you are unsure whether your address is classed as a remote/offshore location, please contact us before placing your order.

6) Tracking & Delivery Updates

Once despatched, you will receive tracking details to monitor your shipment. Tracking becomes active when the carrier scans the consignment into its network.

7) Delivery Issues

If your parcel or pallet has not arrived within the stated timeframe, or arrives damaged, please contact our customer service team promptly with your order number and any supporting photographs so that we can assist.

8) Pallet Deliveries — Access, Offload & Re-delivery

Pallet deliveries are kerbside only and made by tail-lift where suitable, using a manual pallet truck. Drivers are not able to carry goods inside the property or beyond kerbside/hardstanding.

Please ensure suitable vehicle access to your address. If access is restricted (e.g., narrow lanes, weight limits, steep gradients, gravel/uneven surfaces), tell us before despatch so we can request an appropriate vehicle; additional charges or delays may apply.

An adult (18+) must be available to receive and sign for the delivery during normal business hours on the agreed day.

If delivery cannot be completed due to no access, no answer, incorrect or incomplete address, or unsuitable offloading conditions, re-delivery and/or storage charges may apply. We will advise costs and arrange the next available date.

9) Inspection & Booking Tradespeople

Please do not book builders, installers or other tradespeople until your order has been delivered and fully inspected for completeness and condition.

Baubox Ltd cannot be held responsible for any costs arising from appointments booked prior to receipt and inspection of the goods, including (but not limited to) call-out, cancellation, re-attendance or re-booking charges where an item is delayed, missing, incorrect or damaged in transit.

This clause does not exclude or limit any liability where such exclusion would be unlawful, and does not affect your statutory rights.

Delivery Issues

If your parcel does not arrive within the estimated timeframe or is damaged in transit, please contact our customer service team promptly at:
Email: info@roomartstore.co.uk
Phone: 07442 442 918